City of Norfolk Utilities
As a service to customers, Norfolk Utilities will send a crew to your address. The crew will clear the stoppage from the cleanout at your property line to the City’s main line at no cost to you. Norfolk Utilities can clear only municipal lines and cannot work on your private plumbing. If they have cleared the line from your cleanout to the sewer main and the stoppage continues, the blockage is located in your private line. In that case, you will need to call a plumber.
